General Questions
What should I do with my empty bottles ?
Once you have finished the milk in a glass bottle then please rinse out and leave out for your milkman to collect when he next delivers to you. This is a really important part of what makes the Creamline milk delivery so good for the environment as the bottle will be thoroughly washed by us and used multiple times thus avoiding plastic or other waste entering the waste system.
Where does my Creamline milk come from?
All Creamline milk comes from selected high-quality farms in the North West of England, within approximately 35-miles of our dairy in Eccles. These farms are principally in Cheshire and run by dedicated family farmers who we personally know well. We are proud to support local, British and Cheshire farmers and we hope you will be too! Why not read some of the personal stories about our farmers and milkmen in the Meet Us section.
Creamline Dairies don’t currently deliver in my area, what should I do?
Creamline’s own delivery rounds are mainly in and around Manchester, Stockport and Warrington but we do have affiliated independent rounds people who we supply with their milk. If they have registered their delivery area with us and you live within it, you will see contact details for them. Please call or email them and set up a delivery – it will be milk from us, but they will do all the delivery and billing using their own systems. Although these affiliates are very good at what they do, Creamline can only vouch for the quality of the milk that we supply to them.
Creamline is always looking at ways we can deliver to new doorsteps and if we can open up a new area to delivery or new houses are built in an area we are often able to add those postcodes in. So if we don’t currently deliver to your doorstep then please do complete our online postcode form via our website. We’ll then notify you when we have started delivering to your area.
I live in an apartment block, can I still have a delivery?
There are certain difficulties with access for a rounds person trying to make deliveries to apartments and in carrying the load upstairs, lifts and along corridors. If the building is fully accessible very early in the morning and not too large it may be possible for a milkman to deliver, but we will confirm this to you after we receive your application to set up an account. There are occasionally other logistical difficulties getting to addresses and regrettably if it is unsafe or unduly difficult to get to your address to make a delivery we may not be able to provide the service to you but this would be a rare occurrence. If you have any queries please call your local depot: you’ll find the right phone number on our ‘contact us’ page.
Do I keep the same rounds person if I am switching to online?
Yes. From time to time delivery rounds do need to be reorganised if there are too many calls for one person to deliver in a timely fashion, but we endeavour to keep these changes to a minimum.
Will I know who my "milkman" is?
Once your account is confirmed by us for active deliveries you will be served by a dedicated rounds person and you’ll be able to see their first name on your account. That will be your main delivery person, although from time to time they need a break and a supervisor or relief rounds person will cover for them. But we do have some excellent female 'milkmen' and use the term here in the same fashion as 'chairman' as that is how we are generally known. And besides, we deliver so much more than just milk!