General Questions

What are promotion & referral codes and how do I use them?

Promotion codes are codes issued on Creamline’s website, leaflets or other media. This code can be added to a promotion code input box on Creamline’s calendar view, the check out on the Best of Local site or My Vouchers. It will then apply some form of discount to future orders. Usually only one will apply at any one time to one channel, be it the Best of Local shop or the Daily Essentials shop. Details of promotion codes used and conditions, for example on spending levels, required to trigger them are given on the My Vouchers section of your account.

Referral codes are codes issued by staff members, franchisees, or external organisations (sometimes for charity) who are promoting our service and who will be rewarded, when customers input this code, for the introduction and subsequent use of our service. It enables us to thank and reward those who are helping introduce people to our great service. You can only input a referral code once and a record of who the referrer was is kept in the My Details section of your account.

Often promotion codes and referral codes will be displayed together on leaflets or other media side by side, but they can be used separately and they don't need to be used at all. If you make a mistake inputting one, the website will let you know. Just look for the description in the input box to guide you.

You can come back at any time before your order is confirmed and input promotion codes and if they are eligible they will work on those orders.

In both cases terms and conditions apply, which can be found in the website terms and conditions section.

What is the Best of Local category on the homepage?

Bringing your local shops to your door, Best of Local is the latest addition to Creamline’s offering. We’ve handpicked a selection of Manchester and Cheshire’s very finest butchers, bakers, cheese specialists, grocery and fruit & veg suppliers, as well as deli items.

This new addition includes our existing fruit and veg service: you can still build your own fresh fruit and veg box choosing competitively priced items that you and your family want from a fantastic range at Manchester’s Smithfield Market.

We'll then deliver your box for FREE alongside your everyday milk, bread, eggs and other daily essentials. Quite simply, you choose what you want and as long as your order for a particular day is over £5 in value. We'll then deliver it on your chosen day, including next day delivery – if you order by 5pm the day before.

Head to our Best of Local shop, to find out more.

As a guide we will refer to the original part of our online offering as “Daily Essentials” which continues with the blue background theme, and the “Best of Local " which has a grey background theme, just to let you know you are in a different part of the site.

The way of ordering is slightly different between each. To find out more just click on the Best of Local section of FAQs.

Where does my Creamline milk come from?

All Creamline milk comes from selected high-quality farms in the North West of England, within around a 30-mile radius of our dairy in Eccles. These farms are principally in Cheshire and run by dedicated family farmers who we personally know well. We are proud to support local, British and Cheshire farmers and we hope you will be too! Why not read some of the personal stories about our farmers and milkmen in the Meet Us section.

Creamline Dairies don’t currently deliver in my area, what should I do?

Creamline’s own delivery rounds are mainly in and around Manchester, Stockport and Warrington but we do have affiliated independent rounds people who we supply with their milk. If they have registered their delivery area with us and you live within it, you will see contact details for them. Please call or email them and set up a delivery – it will be milk from us, but they will do all the delivery and billing using their own systems. Although these affiliates are very good at what they do, Creamline can only vouch for the quality of the milk that we supply to them.

I live in an apartment block, can I still have a delivery?

There are certain difficulties with access for a rounds person trying to make deliveries to apartments and in carrying the load upstairs, lifts and along corridors. If the building is fully accessible very early in the morning and not too large it may be possible for a milkman to deliver, but we will confirm this to you after we receive your application to set up an account. There are occasionally other logistical difficulties getting to addresses and regrettably if it is unsafe or unduly difficult to get to your address to make a delivery we may not be able to provide the service to you but this would be a rare occurrence. If you have any queries please call your local depot: you’ll find the right phone number on our ‘contact us’ page.

Do I keep the same rounds person if I am switching to online?

Yes. From time to time delivery rounds do need to be reorganised if there are too many calls for one person to deliver in a timely fashion, but we endeavour to keep these changes to a minimum.