What are Promotion & Referral Codes and how do I use them?
Promotion codes are codes issued on the website, leaflets or other media which when input to a promotion code input box on the calendar view, the check out in the fruit and veg basket or My Vouchers will apply some form of discount to future orders. Usually only one will apply at any one time to one channel, be it the fruit & veg store or the convenience store. Details of promotion codes used and conditions, for example on spending levels, required to trigger them are given on the My Vouchers section of your account.
Referral codes are codes issued by staff members, franchisees, or external organisations (sometimes for charity) who are promoting our service and who will be rewarded, when customers input this code, for the introduction and subsequent use of our service. It enables us to thank and reward those who are helping introduce people to our great service. You can only input a referral code once and a record of who the referrer was is kept in the My Details section of your account.
Often Promotion codes and Referral codes will be displayed together on leaflets or other media side by side, but they can be used separately and they don't need to be used at all. If you make a mistake inputting one, the website will let you know. Just look for the description in the input box to guide you.
You can come back at any time before your order confirms at the normal 9pm time and input promotion codes and if they are eligible they will work on those orders.
In both cases terms and conditions apply which can be found in the website terms and conditions section.
Creamline Dairies don’t currently deliver in my area
Creamline’s own delivery rounds are mainly in and around Manchester, Stockport and Warrington but we do have affiliated Independent Milk men and women who we supply with their milk. If they have registered their delivery area with us and you live within it you will see contact details for them. Please call or email them and set up a delivery – it will be milk from us, but they will do all the delivery and billing using their own systems. Although these affiliates are very good at what they do, Creamline can only vouch for the quality of the milk that we supply to them.
I live in an apartment block, can I still have a delivery?
There are certain difficulties with access for a rounds person trying to make deliveries to apartments and in carrying the load up stairs, lifts and along corridors. If the building is fully accessible very early in the morning and not too large it may be possible for a milkman to deliver, but we will confirm this to you after we receive your application to set up an account. There are occasionally other logistical difficulties getting to particular addresses and regrettably if it is unsafe or unduly difficult to get to your address to make a delivery we may not be able to provide the service to you but this would be a rare occurrence. If you have any queries please call your local depot: you’ll find the right phone number on our ‘contact us’ page.
Where will my milk come from?
All milk in the Creamline label will come from selected high quality farms in the North West of England within about a 30 mile radius of our dairy in Eccles. These farms are principally in Cheshire run by dedicated family farmers who we personally know well. We are proud to support local, British and Cheshire farmers and we hope you will be too! Why not read some of the personal stories about our farmers and milkmen in the Meet Us section.
Do I keep the same rounds person if I am switching to online?
Yes. From time to time delivery rounds do need to be reorganised if there are too many calls for one person to deliver in a timely fashion, but we endeavour to keep these changes to a minimum.
Will I know who my "milkman" is?
Once your account is confirmed by us for active deliveries you will be served by a dedicated rounds person and we will put their name up on your account. That will be your main delivery person, although from time to time they need a break and a supervisor or relief rounds person will cover for them. But we do have some excellent female 'milkmen' and use the term here in the same fashion as 'chairman' as that is how we are generally known. And besides, we deliver so much more than just milk!
Does Creamline deliver to other businesses?
Yes we do! We have a wide range of business customers purchasing large quantities of milk and other catering and food service supplies, from small and large grocery retailers, to restaurants, cafes, factories, offices, schools, hospitals, nursing homes and hotels. We deliver throughout much of the North West on our own dedicated chilled fleet of vans, light and heavy goods vehicles.
This area is much wider than the area we can deliver to for online residential accounts of the sort you can set up on the website, so please do contact us by phone or email to see what we can do for you. Please note that the postcode checker here does not begin to show the area we can cover for larger business purchasers.
Please use the "contact us" feature at the bottom of this page to register your interest with your contact details and our sales team will get right back to you to discuss your requirements.
What is this new brown Best of Local link on the home page?
We are pleased to now be able to offer an exciting Best of Local delivery service. This new addition includes our existing fruit and veg service: you can still build your own fresh fruit and veg box choosing competitively priced items that you and your family want from a fantastic range at New Smithfield Market. We'll then deliver your box for FREE alongside your everyday milk, bread, eggs and other convenience store items. Quite simply, you choose what you want and as long as your order for a particular day is over £5 in value, we'll deliver.
Thanks to huge demand for our fruit and veg, we’re now delighted to be able to offer you home deliveries from more of your favourite local shops. The Best of Local section of the site includes meat, bread and sweet treats, as well pantry items like jams and pasta sauces. Take a look at our Best of Local categories: deli, bakery, butcher, greengrocer to browse.
As a guide we will refer to the original part of our online offering as the "convenience store" which continues with the blue background theme, and the Best of Local Store" which has a brown background theme just to let you know you are in a different part of the site.
The way of ordering is slightly different between each. To find out more just click on the Best of Local section of FAQs.