General Questions

Will I know who my "milkman" is?

Once your account is confirmed by us for active deliveries you will be served by a dedicated rounds person and you’ll be able to see their first name on your account. That will be your main delivery person, although from time to time they need a break and a supervisor or relief rounds person will cover for them. But we do have some excellent female 'milkmen' and use the term here in the same fashion as 'chairman' as that is how we are generally known. And besides, we deliver so much more than just milk!

Does Creamline deliver to other businesses?

Yes, we do! We have a wide range of business customers purchasing large quantities of milk and other catering and food service supplies, from small and large grocery retailers, to restaurants, cafes, factories, offices, schools, hospitals, nursing homes and hotels. We deliver throughout much of the North West on our own dedicated chilled fleet of vans, light and heavy goods vehicles.

This area is much wider than the area we can deliver to for online residential accounts of the sort you can set up on the website, so please do contact us by phone or email to see what we can do for you. Please note that the postcode checker here does not begin to show the area we can cover for larger business purchasers.

Please use the "Business to Business" link in "Useful Pages" at the bottom right of this page to register your interest with your contact details and our sales team will get right back to you to discuss your requirements.

What are promotion & referral codes and how do I use them?

Promotion codes are codes issued on Creamline’s website, leaflets or other media. This code can be added to a promotion code input box on the check out on the Best of Local site. It will then apply some form of discount to future orders. Usually only one will apply at any one time. Details of promotion codes used and conditions, for example on spending levels, required to trigger them are given on the Vouchers section of your account.

Referral codes are codes issued by staff members, franchisees, or external organisations (sometimes for charity) who are promoting our service and who will be rewarded, when customers input this code, for the introduction and subsequent use of our service. It enables us to thank and reward those who are helping introduce people to our great service. You can only input a referral code once and a record of who the referrer was is kept in the My Details section of your account.

Often promotion codes and referral codes will be displayed together on leaflets or other media side by side, but they can be used separately and they don't need to be used at all. If you make a mistake inputting one, the website will let you know. Just look for the description in the input box to guide you.

You can come back at any time before your order is confirmed and input promotion codes and if they are eligible they will work on those orders.

In both cases terms and conditions apply, which can be found in the website terms and conditions section.