Call us 0161 873 0333

Browse products:
Copyright © 2018 | Creamline Dairies
Week: 12th Aug - 18th Aug
0 items over 0 days
Total cost: £0.00
Sunday 12th
Monday 13th
Tuesday 14th
Wednesday 15th
Thursday 16th
Friday 17th
Saturday 18th
Regular items: £0.00
+
One-off items: £0.00
=
Total cost this week: £0.00
Browse products:
  1. We can deliver to you at (change)
  2. Check your postcode

    to see if you're in our delivery area

  3. Add some products to your order
  4. Register to receive deliveries

Is there a minimum order value?

All we ask is that the total value of your regular weekly order in the Daily Essentials shop (for milk, bread, eggs, store cupboard essentials etc) is maintained at a value of £3.00 or over. This is to ensure it is economic to deliver to your home. Please feel free to make amendments to your order up or down on the daily order screen for specific days, and of course you can suspend your account temporarily using the holiday booking function.

In the Best of Local store there is a minimum spend of £5 per order, which then also qualifies you for free delivery.

I just want a one-off order, is that OK?

This service is not really appropriate for you, as it will take us a little time to set up your account and it is designed to meet your weekly requirements for the medium to long term.

However, we’d really like to serve you on a regular basis. Whether that’s delivering your morning milk, other daily essentials or items for the home or garden.

We also provide a Best of Local service, which includes a selection of Manchester and Cheshire’s very finest butchers, bakers, cheese specialists, grocery and fruit & veg suppliers, as well as deli items. As a Creamline customer, you can receive free next day delivery to your home, if you place your order by 5pm the day before.

All you have to do is set up an account with a regular card payment method and you can enjoy this fresh, local, convenient delivery service FREE, straight to your home. Why not try it today?!

If I am switching from an offline account to online how does it work?

You should check the box on your registration to indicate that you are an existing offline customer.

Once we have assigned a roundsperson to serve you (probably your existing one) and confirmed your next date of delivery, your roundsperson will set your offline account orders to zero and deliver to you based on your online orders.

If you owe any money from previous offline orders, please pay the amount you owe in the normal manner to your roundsperson. Please note that if you are a current direct debit customer on the offline system, you will need to set up a new credit or debit card payment method for your online account (your old DD mandate can be cancelled once we have taken your final payment to clear your offline account) as that is the payment method for our online system.

Once you are an online customer all regular order changes or changes to specific day orders and holiday 'hold' periods must be carried out via your online account.

How long will it take to receive my first delivery?

Once your credit or debit card has been validated by way of a small £1 payment (which is credited to your account), you can commence setting up orders for tomorrow, by placing your order today. You will have a spend allowance of £15 per week. You can always fund your account with a one-off payment by credit or debit card, if this spend allowance is insufficient. If you require a higher spend allowance than this, please contact our administrators - using the My Help & Support section of Your Account - who will be happy to discuss your requirements. Please note that Creamline reserves the right not to serve any given potential or existing customer at its own discretion if it is not satisfied that the location can be easily served or credit quality is in question.

Best of Local orders are confirmed and paid for by your chosen credit or debit card the day before delivery, at 5pm and do not form part of your current account balance for the "Daily Essentials Shop" side of the website which is billed weekly in arrears, up to each Saturday. So, to receive your Best of Local box, all you need to do is make sure your bank account is funded and/or your card details are up to date when each order is confirmed.

How will I know my account is live and that Creamline are ready to commence deliveries?

Once you have successfully set up your debit or credit card and paid your small £1 payment to validate your card, your account will become active. You will receive an email confirming receipt of your registration data and once this is processed you can start setting up orders in the "Daily Essentials" part of the website for the next available delivery day. If confirming your order before 9pm you'll be able to receive your items in time for breakfast the next day.

You will have a spend allowance of £15. If you wish to spend more than this you can always fund your account with a one-off payment by going to the My Details page on your account and scrolling to the bottom. The option to make a one-off payment is there.

Best of Local orders are finalised, confirmed and paid for by your chosen credit or debit card the day before delivery at 5pm and do not form part of your spend allowance or current account balance for the "Daily Essentials" side of the website, which is billed weekly in arrears up to each Saturday. So, to receive your Best of Local box, all you need to do is make sure your bank account is funded and/or your card details are up to date when each Best of Local order is confirmed.

Very occasionally for logistical or credit control reasons we may be unable to commence deliveries to a potential customer and we will let you know as soon as possible if this is the case.

How many accounts can I open?

As long as you put in a valid address, identity and payment details you may set up several accounts (max 3) at different locations. Once logged in with an active account you can set up an additional delivery location by going to My Account-My Details-Add New Delivery Location. Each delivery location will be served separately, potentially on different rounds, but you will receive one bill and payment collection for all of them. Why not set up a delivery for your elderly parent or student child? Please bear in mind that the regular order value needs to exceed £3 per order at each location for Daily Essentials deliveries and £5 per order for Best of Local deliveries.

I have forgotten my login ID or password, what do I do?

Please follow the forgotten ID/Password procedure at the login. Emails will be sent to your specified email address with the details. Failing that contact your local depot who will be pleased to help. Please note that they cannot give the details over the phone but will email it direct to your designated email.

How will my milkman know that I am now an online customer?

The milkman will be informed that you are now online and what your new regular order is to be. Every day he will get a report and a download to his delivery terminal telling him what goods you have ordered for that day and if you have changed your regular order for that day. Your milkman will close your former offline account by clearing any amount owed, in the normal manner, but thereafter it will all happen automatically by your chosen online payment method. So, don't worry - leave it to us!

Is there a maximum order value?

Once you have successfully set up your debit or credit card and paid your small £1 payment to validate your card, your account will become active. You will have a spend allowance of £15 as your "Daily Essentials" purchases are billed weekly up to a Saturday in arrears. If you wish to spend more than this allowance you can always fund your account with a one-off payment by going to the My Details page on your account and scrolling to the bottom. The option to make a one-off payment is there. If you feel your spend allowance should be increased please contact your depot or an online Administrator using the My Help & Support ticket function in Your Account.

Best of Local orders are finalised, confirmed and paid for by your chosen credit or debit card the day before delivery at 5pm and so do not form part of your current account balance for the "Daily Essentials" side of the website. They are therefore not limited by the £25 spend allowance so as long as your bank account is funded and/or your card details are up to date when each Best of Local order is confirmed then the maximum value is what your finances and card issuers permit.

Very occasionally for logistical or credit control reasons we may be unable to commence deliveries to a potential customer and we will let you know as soon as possible if this is the case.

Once I’ve set up my account, can I unsubscribe from Creamline emails?

If you’re a registered customer, Creamline will need to send you service emails to confirm your order, delivery day and account information. At Creamline you’ll only receive service emails when we need to share vital information about your account. To unsubscribe from these emails customers must deactivate their account. These emails are separate to marketing emails, which you can unsubscribe from without affecting your service or important service emails.