What happens on bank holidays and Easter?

On some bank holidays in some areas we don’t deliver, often because many customers are away on those days but also to allow our hard-working staff time off.

However, we will tell you in advance by email if there is to be any change to your order, so if you don't receive an email and you look at your account for that date and the order is still there for that day then it will be delivered as normal.

In the case of bank holidays that we will not be able to deliver, we will take the regular order for that day (usually a Monday) and add it to the order of the previous delivery day (usually a Saturday) – this is referred to on your account as a ‘shifted order’. We do this automatically and so unless you want to vary the regular order amount you need do nothing and you will receive enough milk, goods, fruit and veg to get you through the bank holiday.

Please note that Good Friday is normally delivered if it is a normal delivery day in your area.