How do I change the contents of my Best of Local order?

Go to your weekly delivery calendar by clicking on the weekly dates in the top right of the screen when you are logged in, which will show your current orders of both Best of Local and Daily Essentials items.  

Creamline will send you confirmation of your order and take payment 2 days before your chosen delivery day, at 9pm, or by 9pm on Friday for a Monday delivery. We’ll let you know by email exactly what we are bringing to your delivery address and the amount charged to your card.

You can go to your account's weekly calendar view and look for future Best of Local orders you have placed and by clicking on them you will be offered the chance to edit the order. This functionality may be removed at times of extreme external supply issues.

For 'one off' orders just select the 'edit this order' option. For regular weekly orders choose to either 'edit just this order' or 'edit all orders'. The latter will change each repeating weekly order from the selected date onwards.

The edit options take you back to the order fill area (on the right-hand side) where you can then add new products from the product catalogue on the left in the normal manner, or amend quantities in the order fill area for products already set up, including deleting products. You can also cancel the whole order by clicking the "cancel this order?" link. It will ask if you are sure before you do.

Please note that regular weekly type orders cannot be changed back into 'one offs'. If you want to do this we would recommend you cancel the regular order once the delivery date has passed and then select a previous order as a template when you set up a future 'one off' type order.

When you are ready to proceed with the amended order then press the 'finished' button and you will return to your weekly calendar view showing your amended order and value on the appropriate day.  Please note that in times of high demand delivery slots are limited and editing an existing order risks losing the slot if your browser session times out, is interrupted or you adjust the delivery date on the order - please make delivery amendments sparingly and quickly and without changing any of the delivery date or instructions.  It will not be possible for us to reinstate orders once delivery slots are lost in this way.