General Questions

I live in an apartment block, can I still have a delivery?

There are certain difficulties with access for a rounds person trying to make deliveries to apartments and in carrying the load upstairs, lifts and along corridors. If the building is fully accessible very early in the morning and not too large it may be possible for a milkman to deliver, but we will confirm this to you after we receive your application to set up an account. There are occasionally other logistical difficulties getting to addresses and regrettably if it is unsafe or unduly difficult to get to your address to make a delivery we may not be able to provide the service to you but this would be a rare occurrence. If you have any queries please call your local depot: you’ll find the right phone number on our ‘contact us’ page.

Do I keep the same rounds person if I am switching to online?

Yes. From time to time delivery rounds do need to be reorganised if there are too many calls for one person to deliver in a timely fashion, but we endeavour to keep these changes to a minimum.

Will I know who my "milkman" is?

Once your account is confirmed by us for active deliveries you will be served by a dedicated rounds person and you’ll be able to see their first name on your account. That will be your main delivery person, although from time to time they need a break and a supervisor or relief rounds person will cover for them. But we do have some excellent female 'milkmen' and use the term here in the same fashion as 'chairman' as that is how we are generally known. And besides, we deliver so much more than just milk!