Terms & Conditions Archive

In these Terms and Conditions the term 'Creamline Dairies Ltd' or 'us' or 'we' or 'Creamline' or 'Creamline.co.uk' or the 'Company' refers to the owner of the website, Creamline Dairies Ltd, whose registered office is at Mellors Road, Trafford Park, Manchester, M17 1PB. Our company registration number is 396381 in England. Our VAT number is 145 6027 78. Our main contact telephone number is (0161) 873 0300.  Our main contact email is [email protected]

The term 'you' refers to the user or viewer of our website.

The term ‘Convenience Store’ refers to our normal goods delivery service, billed weekly. The term ‘Fruit & Veg Store’ refers to the fruit & veg box ordering service that ran alongside the Convenience Store but was billed and paid for in advance of box delivery and the term 'Best of Local Store' refers to the Best of Local service, which is billed and paid for in advance of box delivery. 

Our privacy policy and website terms and conditions of use are accessible from the Home page of the website.

For terms and conditions of current promotions or competitions, please click here


A1. Promotional Codes- September 2015 

A1.1 £5 Promotional Code Usage: Applies to Convenience Store Items Only

One code per household

£5 will be credited to your account on your fourth weekly order

Applies to non consecutive weeks. 

Cannot be applied to previously placed orders.

Applies to orders £10 and over – covering a week’s deliveries. 

Code valid until 30th September 2015

Offer cannot be exchanged for product or cash.

Offer is for new registrations only.   Offer is for Convenience Store Only.

A1.2  Terms and Conditions for FRESH code

 *Spend £20 or more on fruit & veg orders (on 1 box or 2 boxes) and you’ll receive £10 off your next fruit & vegetable order when you enter code FRESH to the ‘My Account’ section. This offer cannot be used in conjunction with any other offer. Offer is not valid on convenience store products featured on the main Creamline.co.uk site and is valid for fruit and vegetable orders only. Offer is valid from the 10th February and expires on the 26th March 2016. Code can only be used once and is valid for existing and new www.creamline.co.uk/shop/fruit-and-veg customers. The redeem by date is the 23rd April 2016.

A2. Creamline Summer Promotion- July 2015 

This competition closes at 11.59pm on 24th July 2015, with a winner being informed by the 31st July 2015

The prize is a £500 voucher for Mr & Mrs Smith.  Creamline will post or email the winner’s voucher within two weeks of announcing the winner.

Mr & Mrs Smith terms and conditions also apply www.mrandmrssmith.com

The prize has a 12 month redemption period

Entrants must be 18 years or over

One entry per household

Winners are responsible for ensuring they have valid passports, travel insurance and correct visas where necessary.

The offer is open to all UK residents

We offer no cash alternative and the winner must accept the products in the form offered.

Judge’s decision is final. 



A3. Creamline school fairs- October 2015 

This offer ends at 11.59pm on 12th October 2015, with Creamline to deliver the school kits to participating schools by the 31st October 2015

One school code entry per household

In order to receive the £20 school donation the individual must be affiliated to the specified Didsbury schools – Beaver Road and Didsbury C of E primary school 

Participating individuals must be/become active Creamline customers to be eligible for the school donation, taking delivery of Creamline product(s) for a minimum of four weeks.  

A minimum spend of £10 per week applies, in order to qualify for the £20 donation. 

Creamline school scheme is open to new and existing Creamline customers

We offer no cash alternative to the school donation and the school must accept the products in the form offered. 


A4. Cream of the Community- January 2016 

1) The closing date for Creamline's Cream of the Community award scheme is the 31st January 2016. 

2) The winner of the award will be selected and informed by the 28th February 2016.


3) The offer is open to all residents within the Greater Manchester and Cheshire area, who fall within Creamline's delivery area.

4) Nominees and winners are responsible for ensuring they check Creamline's postcode checker, on Creamline's 'Get Started' box out to ensure they live within Creamline's delivery area. 

5) Creamline offers no cash alternative and the winner must accept the prize in the form offered.

6) The winner of the Cream of the Community will receive a 13 week supply of Creamline's fruit & veg box, provided as a weekly £10 credit redeemable from Creamline.co.uk/fruitandveg

7) The 13 week period will run consecutively from the initial 'order' being placed. 

8) The winner will also receive a £500 donation to their chosen charity. 

9) The charity must have recognised charitable status in order to receive the donation.

10) The person who nominates the winner will receive a three month supply of Creamline's fruit & veg box. 

11) Creamline's decision is final. 

12) The selected individual would be required for a presentation photograph and to provide a comment for press. 


A5. Breakfast Week Fry Up Competition- January 2016 

1) The closing date for the Creamline Fry Up competition is Midday, Friday 29th January. 

2) To be entered into the competition, entrants need to re-tweet the Creamline Twitter competition post and follow @CreamlineDairy before the above date and time. 

3) The offer is open to all residents within the Greater Manchester and Cheshire area, who fall within Creamline's delivery area.


4) The winner of the competition prize will be selected and informed by the 1st February 2016 and the prize will be delivered that week. 

5) Creamline offers no cash alternative and the winner must accept the prize in the form offered.

6) Creamline's decision is final. 


A6. £5 off F&V box order- May 2016 

1) Spend £10 or over on Fruit & Veg and you'll receive £5 off your Fruit & Vegetable order. 


2) This offer cannot be used in conjunction with any other offer. 

3) Offer is not valid on convenience store products featured on the main Creamline.co.uk site and is valid for Fruit and Vegetable orders only. 


4) Offer is valid for multiple Fruit & Vegetable orders delivered between the 11th April and the 7th May. 

5) This promotion is valid for existing and new www.creamline.co.uk/shop/fruit-and-veg customers. 


A7. Strawberry Promotion  

1) To receive the Creamline strawberries & cream offer, a delivery date of between the 18th to 30th July must be requested. 
2) The offer is available for multiple use, subject to availability. 
3) This offer is available for existing and new Creamline customers.
4) The strawberries & cream offer must be purchased via Creamline's convenience store platform. 
5) This offer will not apply to strawberries ordered via the fruit & veg platform. 
6) Creamline reserves the right to withdraw or deactivate the promotion for any reason at any time. 
7) The promotion may only be redeemed through the website Creamline.co.uk or a Creamline rounds man and not through any other website or method of communication. 

A8. Cookery Class Competition

Competition closes on 10th November.

 Winners must let Creamline know if they have any food intolerances or allergies.

This competition is open to all entrants in Creamline’s delivery radius, check your postcode to see if you are eligible  at: http://www.creamline.co.uk/

Creamline reserves the right to withdraw or deactivate the competition for any reason at any time.

Winning cookery class to be taken on 25th November only. 

No cash alternative is available.


A9. Mr & Mrs Smith summer 2016 competition 

This competition is now closed, All entry forms must be submitted by 11.59pm on 31st August 2016, with a winner being informed by 9th September 2016. 

The prize is a £500 voucher for Mr & Mrs Smith.  Creamline will post or email the winner’s voucher within two weeks of announcing the winner.

Mr & Mrs Smith terms and conditions also apply www.mrandmrssmith.com

The prize has a 12 month redemption period

Entrants must be 18 years or over

One entry per household

Winners are responsible for ensuring they have valid passports, travel insurance and correct visas where necessary.

The offer is open to all UK residents

We offer no cash alternative and the winner must accept the products in the form offered.

Judge’s decision is final. 



A10. 50% off Fruit & Veg promotion 

1) Spend £10 or more on Fruit & Veg and you'll receive 50% off your Creamline Fruit & Vegetable order. 
2) New Creamline registrations after the 4th June 2016 will receive 50% off their first three fruit & vegetable boxes, when they enter the promotion code.  
3) Existing customers will receive 50% off their next three fruit & vegetable boxes, after the 6th June 2016, when they enter the promotion code. 
4) The offer is limited to one use per account holder or household. 
5) There is a maximum £25 discount on any one box ordered.
6) This offer cannot be used in conjunction with any other offer for fruit and vegetables.  Codes entered after a fruit and veg order has passed its final confirmation and payment will be applied to the next available order. 
7) This offer is not valid on convenience store products featured on the main Creamline.co.uk site and is valid for fruit and vegetable orders in the fruit and veg section of the Creamline.co.uk website. 
8) This offer is valid for existing and new Creamline fruit and veg customers.
9) Creamline reserves the right to withdraw or deactivate the promotion for any reason at any time or to suspend deliveries or any account or delivery location on the bases outlined in its terms and conditions generally.  
10) The set closing date for this promotion is 6th June 2017. This may be altered by Creamline at any time. 
11) The promotion may only be redeemed through the website Creamline.co.uk and not through any other website or method of communication.  

A11. Chorlton Makers Market Competition

 

1) The closing date for the Chorlton Makers Market competition is 21st January 2017


2) The competition is open to all residents within the Greater Manchester and Cheshire area, who fall within Creamline's delivery area.
 Check your postcode to see if you are eligible at: http://www.creamline.co.uk/

3) The winner of the competition prize will be selected and informed by the 1st February 2017 and the prizes of 4 fruit & veg boxes will be delivered on 4 consecutive weeks, during that month.

4) The fruit & veg box will consist of produce worth the value of £10 

5) Creamline offers no cash alternative and the winner must accept the prize in the form offered.

6) Creamline reserves the right to withdraw or deactivate the competition for any reason at any time.


A12. #EasterWithCreamline Competition- April 2017

1) The closing date for the Easter with Creamline competition is midnight, on Wednesday 12th April 2017

2) To be entered into the competition, entrants need to re-tweet the Creamline Twitter competition post and follow @CreamlineDairy before the above date and time
, or if entering on Facebook or Instagram they need to follow and like the Creamline competition post. 

3) The offer is open to all residents within the Greater Manchester and Cheshire area, who fall within Creamline's delivery area.


4) The winner of the competition prize will be selected and informed by 9am on Thursday 13th April and the prize will be delivered by/on Good Friday
 (14th April 2017) 

5) Creamline offers no cash alternative and the winner must accept the prize in the form offered.

6) Creamline's decision is final. 


A13. #FreshlyBakedFridays  Competition- April 2017

 

1) The closing date for the Freshly Baked Fridays competition is midnight, on Wednesday 25th April 2017

 

2) To be entered into the competition, entrants need to re-tweet the Creamline Twitter competition post and follow @CreamlineDairy before the above date and time.

 

3) The offer is open to all residents within the Greater Manchester and Cheshire area, who fall within Creamline's delivery area.

 

4) The winner of the competition prize will be selected and informed by 9am on Thursday 26th April and the prize will be delivered by/on Friday (27th April 2017) 

 

5) The prize will be a selection of items chosen by Thatchers Bakery

6) Creamline offers no cash alternative and the winner must accept the prize in the form offered.
7) Creamline's decision is final. 

 

A14. 

#FreeCheeseFriday competition - May 2017

 

1) The closing date for the #FreeCheeseFriday competition is midnight, on Wednesday 10th May 2017

 

2) To be entered into the competition, entrants need to re-tweet the Creamline Twitter competition post and follow @CreamlineDairy before the above date and time.

 

3) The offer is open to all residents within the Greater Manchester and Cheshire area, who fall within Creamline's delivery area.

 

4) The winner of the competition prize will be selected and informed on Thursday 11th May and the prize will be sent out to the winner as soon as address details are confirmed. 

 

5) The prize will be a selection of items chosen by Creamline.

6) Creamline offers no cash alternative and the winner must accept the prize in the form offered.

7) Creamline's decision is final. 


A15. #FreebieFriday Picnic competition - August 2017