Mortons Customers

What do I need to do to transfer my account to Creamline?

To activate your online Creamline account, you will need create a new password for your account by clicking here. [Link to password reset page.] This will make sure your regular orders continue uninterrupted.  

If you pay by debit or credit card, you’ll also need to add your payment method to continue your deliveries. If you pay by Direct Debit, this will transfer over automatically for you. 

Once you’ve updated your password, you can simply log into your account using your username and password. 

In the ‘My account’ area, you can manage your deliveries, see your billing information and if you have any queries, you can use this area to raise a support ticket with us.

Can I keep my existing password details when I re-set my password?

Whilst you can update your password with existing details, we’d highly recommend changing your password.  As with all password protected accounts, to ensure your details are secure, it’s always a good idea to update your passwords periodically.

Do I need to change my payment details?

If you pay by Direct Debit you don’t need to make any changes to your payment method and your information will transfer across automatically. 

If you pay by debit or credit card you will need to enter your card details into our secure Sage Pay system after you have created the password for your account. You can do this by selecting the “payment methods” option from your account dashboard once you are logged into your new account.  

Is my personal information safe?

We’re committed to safeguarding your personal details. You can read more about our security here. 

What will happen to my old Mortons account?

Once the move to our Creamline website has been completed, all information related to you that is not required to allow us to continue your deliveries will be deleted from the old Mortons Dairies website. Creamline will only retain historical data relating to your account from November 2024 onwards, which is when we took over your deliveries from Mortons Dairies. 

Will my credit limit be the same with Creamline?

Yes, the credit limit you have with Creamline will be the same as you had at Mortons Dairies.