Payment

How do I know what I owe?

We will display a balance on your account in the My Account dashboard Order and Payment History, which will include all credits and debits and the current balance for goods delivered but not yet invoiced relating to the "Daily Essentials" side of the website (ie milk, bread, store cupboard items etc).

Payments are taken from your chosen credit or debit card on the Monday each week to clear amounts owed up to the previous Saturday which are invoiced up to that point. You will be sent a weekly email reminding you to log on to go online and look at your balance, deliveries and payments for that week, which of course you can do at any time. Invoice and payment details, including invoices in pdf format are stored on the Order Payment History section of the My Account dashboard.

Best of Local orders need to be confirmed normally by 9pm two days before your chosen delivery day, or by 9pm on Friday for a Monday delivery. Payment will then be taken and so no balance is ever owing for these as if payment is not successfully taken, or the order is below the minimum order value at this time, then the order is cancelled and no charge or payment arises. Very rarely if a refund is made relating to a Best of Local order where part of the payment was by voucher rather than card then this amount when refunded will accrue back to your balance of account. All other refunds for Best of Local are credited straight to your chosen credit or debit card.