Mortons Customers

Will my payment days remain the same?

Yes, your payment days will remain the same.

Will I be assigned a new account number?

Yes, you’ll be assigned a new Creamline account number. When you’re logged into your account you’ll be able to see your account number at the top of the screen. It’ll also appear on your invoice emails. 

Will my invoice / payment reference change?

Yes, invoices and payment references will change. The payee details are Creamline Dairies Online and this is the name that will show in your bank account. 

How do I know I won’t get charged twice for orders during the transition?

You can rest assured that we’re handling the transition process with the utmost care and attention, so you don’t need to worry about being charged twice. 

How can I get in touch if I have a problem?

There are various ways you can get in touch with our customer service team who will be happy to help you.

Raise an online ticket

From your account dashboard select Help & Support and from here you can create an online support ticket. 

By phone

Chester depot: 01244 374 422

Warrington depot: 01925 232 198 

Wirral depot: 0151 677 5237

By email

Chester depot: [email protected]

Warrington depot: [email protected]

Wirral depot: [email protected]

You can find the opening times for our depots here. 

Can I pause my deliveries when I go on holiday?

When you go on holiday, it’s really easy to pause your deliveries for the time you’re away. Just head to your account dashboard, select “pause your deliveries” and follow the instructions on screen. Your regular orders will resume as normal when your pause reaches its scheduled end date.